General

What is Ivella?
Ivella is a financial technologies company working on building the best banking products for couples. Our first product is the Split Account.
Why did you decide to start Ivella?
You can find our mission statement here!
Where are you based?
We’re based in sunny Santa Monica!
Who should open an account with Ivella?
The split account is designed for early-stage relationships. Whether you've been dating for six months, just moved in together, or recently engaged, we think you'll find value in trying Ivella.
Can I get a job working with Ivella?
Yes, we’re always looking for passionate and motivated individuals to join our growing team. Please direct hiring inquiries to careers@ivella.co and let us know why you think you'd be a good fit!
Will my deposits be FDIC insured?
Yes, deposits are FDIC insured up to $250,000 through The Bancorp Bank, Member FDIC.
What happens if my partner and I break up?
If you are your partner break up you can disconnect your account from their account under, Partner Settings, in the app.

Alternatively, you can email us at support@ivella.co and we will help you through this process.
When will I get off the waitlist?
We will email you as soon as we can with updates on how you can get access.

Accounts & Banking

What is the Split Account?
The Split Account is a new way for couples to split and share expenses.

We wanted to build a product that helps bridge the gap between what you get out of a product like Venmo and a more traditional joint account.

If you find yourselves constantly Venmoing back and forth, and it's something you want to avoid, the Split Account is for you.
Can I change my ratio?
Yes, the ratio you set when signing up is not permanent.

You and your partner can decide to change the default ratio at any time, however, both accounts must agree to the proposed change.
Can I adjust the ratio of a specific transaction?
Yes, after a transaction has been made you will have the ability to adjust the ratio of that specific transaction or pay for the whole thing.

Adjustments need to be approved by both partners.
How do I transfer money in and out of my account?
We support ACH transfers from all major banking providers through Plaid.

Debit Cards

What cards will I receive when I sign up?
You and your partner will both receive custom Ivella Mastercard Debit Cards after signing up. Cards are provided by The Bancorp Bank.
Are there any monthly account fees?
We do not charge any monthly account fees or enforce minimum balances.
What happens if I lose my card or need a new card?
If you lost your card or need a new card you can submit a new card request through the ‘Cards & Security’ tab in your settings.
Do you cover against fraudulent purchases?
Yes, we do offer protection against fraudulent purchases. If you see something on your statement that you and your partner don’t recognize please email us at support@ivella.co with the Transaction ID.